FREQUENTLY ASKED QUESTIONS

Hypertrophic scars are raised scars that have a rough, uneven surface.

Yes, every skin injury will leave a scar. The body's response to an injury is to lay down collagen and form a scar to heal. However, how large and how noticeable the scar will be, depends on several factors such as the blood supply to the area, orientation of the scar, mobility of scar, exposure to the sun, and hormones, among others.

Keloids can appear in certain parts of the normal population, or due to certain causes during the scar healing process. Keloid scarring is not necessarily solely caused by genetics.

If you have any complaints or questions about Dermatix® products, please contact your local Dermatix® office.

For best results, scars should be treated with Dermatix® Ultra when it is still fresh (up to 3 months old) as soon as the wound has healed and closed¹. Dermatix® Ultra should be used within 2 years of scar formation.

Dermatix® Ultra is indicated for raised scars and not depressed scars. For depressed scars such as acne scars, we recommend Dermatix® Acne Scar instead.

Dermatix® Ultra helps to lighten, soften and flatten scars^{2, 3, 4}. If you have a flat but darkened scar, Dermatix® Ultra contains a novel Vitamin C Ester that protects against UVA/B and will help to lighten your scar^{1, 5}.

Yes, Dermatix® Ultra is effective for lightening, softening and flattening burn scars.

There have been no studies on the effectiveness of Dermatix® Ultra on the reduction of stretch marks.

Surgical or non-surgical methods such as corticosteroid, cryotherapy, laser can be used on Keloid. Following surgery, scar prevention should be initiated and Dermatix® Ultra can be considered first-line therapy⁶.

For acne scars, we recommend Dermatix® Acne Scar instead to lighten dark spots, marks and and scars.

Yes, Dermatix® Ultra can help you to lighten, flatten and soften your Cesarean scar^{2, 3, 4}. For best results, treatment with Dermatix® Ultra should be started once your incision has healed and stitches are removed, usually 10 - 14 days after the surgery. If your Cesarean scar is old, you may see limited effectiveness.

Scars can never be 100% removed, but Dermatix® Ultra has more than 85% success rate in softening and diminishing raised scars^{4, 7}. For best results, begin applying Dermatix® Ultra twice daily, once the wound has healed and closed.

After the wound has dried and is no longer producing pus or yellow fluids, you will be able to use Dermatix® Ultra on the scar.

We recommend a minimum treatment time of 60 to 90 days⁸, with older or larger scars requiring a longer treatment time. It is safe to use Dermatix® Ultra for as long as continued improvement is evident. For best results, apply Dermatix® Ultra twice daily for 3 months on minor scars, and 6 to 9 months on burn scars or surgical scars.

Clinical trials have shown that silicone gels such as Dermatix® Ultra give equal or better scar reduction results than silicone gel sheeting and are much easier to apply and cause less inconvenience and irritation³.

Dermatix® Ultra works on elevated scars caused by a variety of incidences, including insect bites, plus Dermatix® Ultra can also relieve the tension and itching³. Simply dab a little Dermatix® Ultra over the bite scars.

Dermatix® Ultra must only be applied on dry, intact skin. Please ensure that your wound has healed before starting treatment with Dermatix® Ultra. To apply, please follow these steps:

1. Clean the affected area with mild soap and water. Pat dry.
2.  Apply a pea-sized amount at the tip of the scar, and gently spread thinly over the whole affected area. This amount should be sufficient to cover a 6 inch scar, and applying more will not increase its efficacy so please do not over-use.
3.  Allow to dry for 1-2 minutes. Once dry, Dermatix® Ultra may be covered with cosmetics or sunscreen¹.

After cleaning your skin, you should apply Dermatix® Ultra before starting the rest of your skin care routine¹.

Yes, after you have applied Dermatix® Ultra over your scar, you can freely apply sunscreen or makeup over the area¹.

There have been no studies on the use of Dermatix® Ultra together with turmeric.

There is no need to combine Dermatix® Ultra with silicone sheeting, as both solutions aid scar reduction through similar mechanisms. However, as a gel, Dermatix® Ultra is easier to apply consistently, and will not cause the discomfort common to silicone sheeting.

Our CPX (cyclopentasiloxane) Silicone technology gives Dermatix® Ultra excellent spreadability, quick drying, improved durability and wash off resistance¹.

• Dermatix Ultra is for external use only.
• Direct contact with eyes, mucous membranes, 3rd degree burns and open wounds must be avoided¹. 
• Dermatix should not be applied over antibiotic preparations or other skin treatments or products¹. 
• Do not expose scar to extreme temperatures and intense sunlight¹.
• Tight clothing should be avoided in case it irritates or injures the scar tissue¹.
• Take good care during stretching exercises that might affect the sensitive skin of the scar¹.
• Dermatix may stain clothing if not completely dry. 
• Keep out of reach of children¹.

Based on studies conducted, there should not be any side effects such as irritation, redness or pain from using Dermatix® Ultra. If you do experience any side effects, please consult your dermatologist immediately¹.

Please seek your doctor's advice if you wish to use Dermatix® Ultra during your pregnancy. There is insufficient information on safety of use of this product during pregnancy.

Yes, Dermatix® Ultra can be used overnight.

No, we do not recommend applying any other medication underneath Dermatix® Ultra, and any medication applied on top of Dermatix® Ultra will have no effect as Dermatix® Ultra would have formed a barrier, preventing the other medication from passing through.

Dermatix® Ultra treatment should only be started after the wound has closed, is no longer bleeding, and stitches have been removed. For reference, you can usually start using Dermatix® Ultra 1 day after minor cuts, 3 days after mild burns, 7 to 10 days after deep cuts, 7 days after a facial or eyelid surgery, and 10 to 14 days after major surgery⁹.

Please do not apply Dermatix® Ultra on open wounds as it may interfere with the natural healing of the wound. Dermatix Ultra is a scar removal product, not a wound healing product.

Dermatix® Ultra is not contraindicated for use on babies or children. There are studies in which Dermatix® Ultra has been used on infants, with no adverse effects¹⁰. Take extra precaution to avoid accidental ingestion of the gel by your child.

Yes, Dermatix® Ultra does not enter the bloodstream so it is safe to use with oral medications.

If you are allergic to silicone gel, you should avoid using Dermatix® Ultra and other silicone gel preparations as they may cause redness, itching and irritation.

Yes, Dermatix® Ultra does not penetrate into the skin or enter the bloodstream so it is safe for nursing mothers. However, if you are using Dermatix® Ultra on your chest area, you should wipe off the gel before nursing to prevent your baby from accidentally ingesting the gel.

Yes, Dermatix® Ultra is safe to use on the lips, but not inside the mouth⁸.

Yes, however extra care should be taken to avoid the eyes, and you may experience a harmless, temporary stinging sensation.

Your eyes may sting temporarily, but there will be no lasting harm. Flush your eyes with saline solution to alleviate the stinging sensation.

Yes, Dermatix® Ultra is safe to use on sensitive and allergy-prone skin. However, if you have a medical skin condition do check with your skin doctor before using Dermatix® Ultra.

Dermatix® Ultra is suitable for surgical scars, cesarean scars, keloids, burn scars, abrasion scars, facial scars, scars from cuts, falls, and insect bites⁹. Apply it twice daily and you should see initial improvements after 8 to 12 weeks of consistent usage⁷. For larger scars, apply Dermatix® Ultra for 6 months or more, until you experience the full benefits of scar improvement.

Dermatix® Ultra's CPX technology restores the skin barrier function, reducing the skin's water loss and normalising collagen deposition and reducing scar thickness¹¹.

Dermatix® Ultra also contains a novel Vitamin C Ester that protects against UVA/B and has been shown to lighten hyperpigmentation^{1, 5}.

• Convenient to use
• Transparent, odorless gel
• Cosmetics can be applied over Dermatix® once dry
• Easy to apply- no pain
• Suitable for sensitive skin
• Safe for use with children
• Self dries to invisible sheet
• Can be used on old and new scars
• Provides elastic protection¹²
• Twice-daily application
• Ideal for irregular skin/ scar surfaces and moving parts: joints, face
• Direct continuous contact with skin provides improved scar management
• No maceration¹⁰

On average, a 15g tube of Dermatix® Ultra can be used for 2 months on a 6-inch scar.

After opening, Dermatix® Ultra will be safe to use up till the expiry date.

Store your tubes away from heat sources, at temperatures below 25°C.

Dermatix® Ultra is made in the United States and FDA approved, thus our quality is assured compared to other products that are made in South East Asia. Dermatix® Ultra also contains the innovative CPX technology and Vitamin C Ester, and is extensively tested to ensure good coating and occlusion. Other cheaper scar treatments may also be using onion extracts, which have not been clinically proven to be effective for reducing scars, and causes itching with prolonged use¹³.

Please visit your country's Dermatix® site to find out about purchase information.

Dermatix® Ultra is made in USA, and approved by the FDA.

Please visit your country's Dermatix® site to find out about purchase information.

Dermatix® Ultra contains CPX technology and Vitamin C Esters, which have been clinically proven to fade scars. Unlike other silicone gel treatments, Dermatix® Ultra also dries quickly and leaves a soft and light feel on the skin, and lets you apply cosmetics over it¹. Many other scar treatments are also composed of onion extracts, which currently has no research data that can confirm its effectiveness.

Wounds and scars have different recovery processes, and require different treatments.

Yes, Dermatix® Ultra can be purchased over the counter.

Dermatix® Ultra is an enhanced formulation containing both CPX Silicone technology and Vitamin C Ester to help treat serious scars such as those from surgical procedures.

Dermatix® Acne Scar is an advanced acne scar formula developed by Derma Experts in Europe to improve acneic skin and appearance of old and new acne scar.

With active ingredients such as Niacinamide and ActivGCS beauty enhancers, Dermatix® Acne Scar is formulated to improve oily, blemished acne prone skin¹⁴.

With regular use, the gel helps to lighten dark marks & spots and moisturize & smooth the skin with a priming effect¹⁴.

Massage Dermatix® Acne Scar twice daily over affected areas – once in the morning and once before bedtime – onto clean dry skin until fully absorbed¹⁵. This may be followed by sunscreen and make up.

Yes, Dermatix® Acne Scar is suitable for daily use and as part of your face care regime for clean blemish-free skin¹⁵.

Use Dermatix® Acne Scar after your toner. After you have put on Dermatix Acne Scar, you may then put on your moisturizer, sunscreen and make-up.

Our product is dermatologically tested, non-photosensitizing and specially formulated for Asian skin. It is free of paraben, alcohol, and fragrance and does not clog pores¹⁵.

Dermatix® Acne Scar is formulated with ActivGCS beauty enhancers which consist of a complex mix of glycoprotein enzymes, antimicrobials, hyaluronic acid, and copper ions which help to stimulate collagen and elastin production to improve pitted/depressed scars¹⁶.

Dermatix® Acne Scar is formulated to improve acneic skin and appearance of old and new acne scar¹⁵.

Our product is dermatologically tested, non-photosensitizing and specially formulated for Asian skin. It is free of paraben, alcohol, and fragrance¹⁵.

Dermatix® Acne Scar does not clog pores. It is formulated specially for Asian skin. Use it as part of your make up regime for clean blemish-free skin¹⁵.

Dermatix® Acne Scar is manufactured in Italy.

Avoid applying Dermatix® Acne Scar on open wounds. Dermatix® Acne Scar is best used once acne wounds are healed and closed.

It is best to treat scars before they mature, which is typically an average of 2 years according to clinical studies. Therefore, we would recommend the usage of Dermatix® Acne Scar for any acne scars less than 2 years for optimum results.

We recommend that you consult your doctor/gynaecologist if you wish to use this product.

Yes, you may use it together with your acne spot gel. Apply acne spot gel on clean dry face, followed by Dermatix® Acne Scar. This may be followed by sunscreen and cosmetics.

Dermatix® Ultra Kids is suitable for use with children aged 3 months and above.

It depends on many factors. We recommend a minimum treatment time of 60 to 90 days, with older or larger scars requiring a longer treatment time.
For best results, treat your child’s scar using Dermatix® Ultra Kids when it is still fresh (i.e., less than 3 months old), as soon as the wound has closed and healed. Dermatix® Ultra Kids works best when used on scars formed less than 2 years ago.
We recommend applying Dermatix® Ultra Kids twice daily for 3 months on minor scars, and 6 to 9 months on burn scars or surgical scars.
It is suitable to continue using Dermatix® Ultra Kids for as long as continued improvements are seen.

Yes, Dermatix® Ultra Kids is suitable for use on sensitive and allergy prone skin. However, should your child have an underlying medical condition (related to their skin), please consult your skin doctor before using Dermatix® Ultra Kids.

• Do not use if you are hypersensitive or allergic to any of the ingredients. In some cases, irritation has been reported. If irritation or an allergic reaction occurs, stop using the product immediately and consult your healthcare professional.
• Do not use the Dermatix® Wound Care on face, lips, eyes, eyelids or mucosa. If the product comes into contact with eyes, immediately rinse thoroughly with water.
• For external use only.
• Keep out of the reach of children.
• Dermatix® Wound Care is not suitable for large grazes (larger than 20 cm²).
• Always consult a physician:
  • for larger, extensive or very deep wounds
  • infected wounds
  • in case of slow healing wounds or in wounds with the risk of complications
• Do not use the product after expiry date.
• There are no data on use by pregnant or breastfeeding women. Consult your doctor, if you want to use the Dermatix® Wound Care during pregnancy or breastfeeding.
• Do not use on chronic wounds for which moist environment is not recommended.  Consult your doctor for the appropriate care of chronic wounds.
• Do not use on highly exuding wounds.
• Do not use on infected wounds.

In some cases, irritation has been reported. Rare allergic reactions can occur. If irritation or an allergic reaction occurs, stop treatment immediately and consult your healthcare professional.

Consult your doctor if you want to use the Dermatix® Wound Care during pregnancy or breastfeeding.

Dermatix® Wound Care can be used once wound is cleaned/disinfected. Do not use if wound is infected or if there is high exudation. Consult your doctor/physician when wound is infected or has high exudation before use.

There is no data on the combination of Dermatix® Wound Care with other oral medications. Always consult your doctor/physician.

There is no data on the combination of Dermatix® Wound Care with other topical medications. Always consult your doctor/physician.

Consult your healthcare professional before use. 

• Open wounds:
  • Clean and disinfect the wound
  • Carefully pat dry
  • Apply a thick layer (0.5-0.75 cm) to the wound without touching the wound with the container
  • Apply a bandage or plaster
  • Reapply gel and replace bandage/plaster at least daily
  • Reduce the application of Dermatix® Wound Care as a scab appears on the wound

Yes, but as soon as there is crust formation, start limiting the use of Dermatix® Wound Care.

Do not use if you are hypersensitive or allergic to any of the ingredients. In case of doubt, always consult your physician.

Do not use Dermatix® Wound Care on the face, eyes, eyelids or mucosa. If the product comes into contact with eyes, immediately rinse thoroughly with water and consult your healthcare professional. 

This product is not for use on the face and eyes.

Yes, do note that Dermatix® Wound Care is suitable on first degree burns only.

Dermatix® Wound Care can be used for surgical wounds and acute wounds upon consultation with the doctor.

Do not use on highly exudative wounds and/or infected wounds.

For scar management, switch to Dermatix® Ultra or Dermatix® Ultra Kids once wound has fully healed and scab has fallen off.

The rate of wound healing may vary per person and depends on multiple factors. Always consult your doctor/physician in case of slow healing or if there is a risk of complications.

No, Dermatix® Wound Care does not disinfect the wound. Use Dermatix® Wound Care after cleaning/disinfecting the wound as it will form a dynamic barrier over the wound to avoid future infections.¹

• See ‘’Instructions For Use”.
• Wash hands thoroughly before and after treating the wound.

• Cool the wound immediately for twenty minutes under lukewarm running water. Do this as quickly as possible, as the beneficial effect is reduced after 30 minutes. To avoid excessive cooling do not use overly cold water.
• Once or twice a day apply a thin layer of the Dermatix® Wound Care to the area to be treated without touching it with the container. Do not rub the gel in.
• Apply a bandage or plaster and use a new bandage or plaster each time.

• Clean the area to be treated.
• Once or twice a day apply a thin layer of the Dermatix® Wound Care to the area to be treated without touching it with the container. Do not rub the gel in.
• If necessary, apply a bandage or plaster. Use a new bandage each time.

• Clean and disinfect the wound.
• If necessary, carefully pat dry with sterile gauze.
• Once or twice a day apply a thin layer of the Dermatix® Wound Care to the wound without touching it with the container Do not rub the gel in.
• If necessary, apply a bandage or plaster. Use a new bandage each time.

Take care – Burns: first water, then the other steps.

• Clean and disinfect the area to be treated.
• Apply Dermatix® Wound Care to the wound without touching the wound with the container.
• Apply a bandage or plaster if necessary.

• Clean and disinfect the wound.
• Carefully pat dry – apply a thick layer (0.5-0.75 cm) on the wound without touching the wound with the container.
• Apply a bandage or plaster.
• Replace gel and bandage/plaster at least daily.

• Dermatix® Wound Care can be used on first degree burns only.
• Wash hands thoroughly before and after treating the wound.
• Cool the burn wound immediately for twenty minutes under lukewarm running water. Do this as quickly as possible, as the beneficial effect is reduced after 30 minutes. To avoid excessive cooling do not use overly cold water.
• Once or twice a day – apply a thin layer of the Dermatix® Wound Care to the area to be treated without touching it with the container. Do not rub the gel in.
• Apply a bandage or plaster and use a new bandage or plaster each time.

Yes.

Once or twice a day.

We recommend using Dermatix® Wound care on fresh or open wound. And switch to Dermatix® Ultra when wound has fully healed to manage the scar. 

• Sunburns
• Superficial burns (first degree)
• Grazed skin
• Bedsores (decubitus)
• Open leg sores (ulcers)
  • For sores, please consult your doctor/physician before use.
• Superficial Lacerations: Cuts, chafed/cracked skin

It keeps the wound moist by providing a dynamic barrier over the wound. A moist environment has been proven to facilitate the healing process of the wound by preventing dehydration and enhancing angiogenesis and collagen synthesis together with increased breakdown of dead tissue and fibrin.^{17, 18, 19}

It forms a dynamic barrier on top of the wound, preventing contamination and subsequently infection.¹⁷

It provides cooling effect which alleviates pain. Hydrogels cover the sensitive underlying tissue without adherence, decreasing pain through cooling effects.¹⁷

• Promotes healing, leading to a faster onset of the wound closure¹⁷ either in chronic²⁰ and acute superficial wounds by ensuring an optimal hydration for wound healing processes. Wounds heal better when kept moist as a moist wound environment promotes granulation, autolytic processes, angiogenesis, and more rapid migration of epidermal cells across the wound base exudate.
• Limits the risk of infection.¹⁷
• Relieves pain sensation from application due to its cooling effects (soothing effect).¹⁷
• Non-traumatic as it does not need to be peeled off like a plaster/adhesive, therefore not disrupting the neo-granulation tissue formed and attenuating discomfort to the patient.

It depends on type and size of wound.

In-use shelf life = Shelf life after first opening, until the end of the expiry date

• 36 months.

• Store at room temperature (5-25°C).
• Keep out of the reach of children.

Dermatix® Wound Care is developed in Belgium, Europe. Manufactured in Europe.

Dermatix® Wound care offers a unique formulation of intelligent hydrogel that can be used on various types of wound to provide:

• Immediate relief of pain sensation (soothing and cooling effect)¹⁷
• Accelerated healing^{17, 18, 19}
• Decreased risk of infection¹⁷

Dermatix® Wound care is paraben-free.

Dermatix® Wound Care is not for disinfecting wounds. Its main purpose is to form a dynamic non-occlusive barrier on the surface of the skin.